Credit Unions.

Winners of the Ipsos overall Customer Service Excellence Award for 2019.

And 2018. And 2017. And 2016.

And 2015. And 2014. And 2013.

And 2012. And 2011. And 2010.

And 2009. And 2008. And 2007.

And 2006. And 2005.

And with the right A.I.s, the hands-down winners for the next 15 years.

Our human-centred A.I. can advance your service excellence now.

Let us show you how

We can help kickstart an A.I. at your credit union that deepens member relations.

To this end, we offer (pro bono) a bespoke data and design review to fire up your A.I. efforts.

We’ll recommend an A.I.-sustained experience design based on your credit union’s current state:
your brand position, business strategy, technology stack, and service promise.

What we look at

We conduct a rapid-fire series of short interviews with your key stakeholders. We scan relevant data. We note your business goals, survey your product offerings and record your service objectives. We uncover pain points. Then we consider the possibilities. We probe the areas where members can benefit (in short order) from human-centred A.I.

What you get

You get an informed rationale (in writing) for a scalable experience that uses an A.I. to deepen member relations. It’s a valuable design direction which gives your credit union a strong first step into the A.I. that works to everyone’s benefit, employee and member alike.

Let’s have a tète-â-tète

We’d love to tell you more, and we know you’ll like what we have to say.

Drop us a note and we’ll get back to you tomorrow.

How credit unions benefit with A.I.

A K2XO white paper

Want to know:

  • how do-able A.I. really is
  • where to start
  • why you should care
  • common pitfalls
  • the human benefits ?

For these and other takeaways on A.I.s for credit unions …

Download the white paper

Let’s have a tète-â-tète

Data improves design and, in turn, expands and enriches the member experience. We predict that with the right balance of A.I. and design, credit unions will win the overall Customer Service Excellence Award for 15 more years.

For a bespoke recommendation (pro bono) on how human-centred A.I. can advance the member experience at your credit union, drop us a line …

1 647 209 7027



At K2XO, we use human-centred A.I. to make what matters to members, now and in the future.
For their sake, our digital products are designed to live and learn over time.

That way, your digital service meets the ongoing standard of excellence members have long come to expect.
So, that’s us. A unique blend of art and artificial intelligence for simple, lasting designs.


When working for a financial institution such as yours, we partner with PureFacts. Our sister company is a leading software developer in wealth management, peopled by A.I. specialists and financial industry experts.

Some of our clients

National Bank
Aviso Wealth
Fidelity Investments
IA Financial Group
Canada Life
Gay Lea Foods
Federated Co-ops Limited